Here’s why. Ken Seawell of Seawell Business Solutions didn’t deliver what was promised and now refuses to refund me my $2250. In my paid for at a very high price opinion the product that Ken Seawell delivered is pseudo-amateur at very best. Trust and believe I mean every word I say and I have the documentation to back it up.
Now I can’t make heads or tails of whether or not this was an intentional blunder…a way for him to earn some quick cash, or if he had the best of intentions and just got in way over his head. Judging his knee-jerk reaction when I told him I was not satisfied with the finished product, kinda makes me think he was in it for the quick buck. I’m just saying blaming the client is never cool, and telling the client that “that sounds like a personal problem” is absolutely unacceptable.
Customer Service 101
I’m old school customer service. I was 17 years old when I got hired at Jacobson’s Department store in Dearborn, MI as a contingent for the holiday season of 1994, and they kept me on until the store closed, because I lived and breathed their philosophy of customer service. I’ve always had a passion for spoiling folks rotten. It makes me feel warm and fuzzy.
So giving 100% to my clients is what comes naturally, and I also have that same high expectation when I do business with others. In my book we-the-people are not just a number, we’re human beings with feeling and needs that deserve to be met when we spend our hard earned money.
We’re human and try as we may…we just don’t get it right every single time. Now when I don’t get it right clients don’t have to argue with me to get their point across. If they’re not happy, neither am I. I look as a client complaint as a positive thing, direct insight on ways to improve my service.
By having this attitude I’ve maintained 5/5 star reviews on local search engines for 5 years and counting, I’m in business to make their lives easier, not to hassle them. Either way Ken should probably have a seat somewhere until he perfects his product and is clear about his intentions.
Don’t forget the importance of WOM (word of mouth marketing) I’ve worked hard at perfecting this part of doing business, and I could not in good-faith recommend Ken Seawell of Seawell Business Solutions based on my experience, although he came highly recommended to me.
The Wheels On the Bus Go…
Ken promised to deliver Strategic and Marketing plans along with operations manuals and a some other things. Now here is where it gets shiesty. In our agreement Ken said that he would deliver these things in addition to my company’s mission and vision statements, swot analysis, a break even, projections and profit and loss statements. It sounded very enticing so I bit, after all I am serious about growing my business.
Well guess what…As I am typing this post I am in tears LMAO off at this mess. The mission, vision, swot, and financials are AUTOMATICALLY included in a real-deal Holyfield strategic plan. I’ll put it to your this way…It’s like buying a car and the sales person tells you that because you’re awesome…they’re going to throw in a windshield, a few seats and a steering wheel for you. You get my point.
FYI a real SWOT is used to help evaluate the Strengths, Weaknesses/Limitations,Opportunities, and Threats involved in a project or in a business venture, and it looks like the picture above. It is not nor never should it be delivered to you in the form of a questionnaire. Ken Seawell gave me a bogus SWOT analysis and argued that he delivered as promised and refuses to refund my $2250 citing a contract.
We never even touched on market analysis, KPI’s, an elevator pitch, target customers and the list goes on and these are only for the parts missing from my Strategic plan, we never even covered the marketing plan or the operations manuals. What Ken did deliver as my strategic plan is two jumbo sized post- it notes as my strategic plan. If I’m lying I’m flying…if you don’t believe me feel free to stop by my studio and I can show them to you.
The entire time we worked together Ken regurgitated information that I’d given him and gave it back to me as proof that he’s delivering on what was promised. In reality he did not offer one real solution to my business. In fact he suggested that I cold call from the white pages to gain new prospects for business…for that suggestion alone I have to hit Ken with a big fat c’mon son!
side note::for my readers unaware of what a c’mon son! is…it’s something you say when things are beyond redonkulous.
Not to mention other highly inappropriate blunders made by Mr. Seawell not limited to but including an email..we’ll here take a looksee for yourself.
this was my email to Ken
and here’s a brief snapshot of his email back to me
Why do men some men go for the juggler? They are some men that always try to play on a woman’s self worth and other BS to get over. That is a GAME I will not play with Ken Seawell nor any other man.
Here’s my response
I told you I could never make this kind of stuff up. I’m not that creative. Since I’ve turned this blog post into a book…Moral of the story. Do your homework first and always always follow your gut. I’ll leave you with one more thing that makes you shake your head. My over all strategic plan on jumbo sticky notes.
Now I don’t know what inpired him to pull this on me, but I know I will not stand for it. Fyi-I’m a blogger/product reviewer. I’ve given my opinion about businesses and there are times when I sing their praises (Schedulicity for example) and then there are times like these. Ken’s business is no different. If you put out crap for product I’m gonna call you out on it. I owe it to the marketplace as a public servant.